Question 1

How do I get access to Fragments?

Accepted Answer

Fragments is currently invite-only. Join our waitlist to secure early access to the platform. We're onboarding new users gradually to ensure the best experience. Once you're invited, you'll get full access to start your free trial and explore all Pro plan features.

Question 2

What's included in the free trial?

Accepted Answer

Our free trial gives you full access to all Pro plan features for 14 days. You can track up to 20 competitors, invite unlimited team members, and explore all our automated tracking features and premium data sources. No credit card required to start, and you'll have access to our support team throughout your trial.

Question 3

How does billing work?

Accepted Answer

We offer annual billing only at $39 per user/month ($468/user/year). Annual billing is paid upfront, and you can add or remove users anytime with prorated billing adjustments. Enterprise plans offer flexible billing terms and custom pricing based on your organization's specific needs.

Question 4

How does user pricing work on the Pro plan?

Accepted Answer

The Pro plan is priced at $39 per user per month (billed annually). You can add as many team members as you need, and each user gets full access to all Pro features including competitor tracking, automated updates, and collaboration tools. You can easily add or remove users as your team grows or changes.

Question 5

What happens if I exceed 20 competitors on the Pro plan?

Accepted Answer

If you need to track more than 20 competitors, we'll help you upgrade to our Enterprise plan, which offers unlimited competitor tracking. You won't lose any data, and we'll work with you to find a pricing structure that fits your needs. Enterprise pricing is customized based on your specific requirements.

Question 6

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade from Pro to Enterprise anytime. For Enterprise customers who want to downgrade, we'll work with you to ensure a smooth transition while preserving your data. All plan changes include prorated billing adjustments, and our team will assist with the migration process.

Question 7

Can I get a custom demo before purchasing?

Accepted Answer

Absolutely! We offer personalized demos where we can show you how Fragments works with your specific competitors and use cases. Our team can also help you import your existing competitor data and show you the potential ROI. Schedule a demo through our contact form or email us at info@fragments.ai.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and can process payments in USD, EUR, and GBP. Enterprise customers can also pay via bank transfer or ACH, and we offer Net 30 payment terms for qualified organizations. All payments are processed securely through our encrypted payment system.

Question 9

What's your refund policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with Fragments within your first 30 days of paid service, we'll provide a full refund. Since we bill annually, refunds are calculated on a prorated basis for any unused months.

Simple, transparent pricing

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Competitive intelligence that updates itself

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