Transparent data practices for our competitive intelligence platform. GDPR and CCPA compliant with your privacy rights clearly explained.
We collect your work email and usage data to provide competitive intelligence services. We track publicly available competitor data for you, never sell your information to anyone, use enterprise-grade security, and give you full control over your data. Questions? Contact our privacy team
Welcome to Fragments ("we," "us," or "Fragments"). We provide competitive intelligence tools and platforms ("Services") available at fragments.ai. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with GDPR, CCPA, and other privacy laws.
Why We Process Your Data: Contract performance (providing services), legitimate interests (service improvement), and legal compliance (anti-fraud, tax records).
We process your personal data based on the following legal grounds under GDPR:
Personal Data: Work email, name, company info, usage analytics. Competitor Data: Information from multiple sources including, but not limited to, public sources, licensed databases, and purchased data access.
We collect information about companies you choose to research from various sources:
Data Sources: We collect from publicly available sources as well as licensed private data sources where we have proper agreements with providers. We do not hack systems, access unauthorized data, or violate any terms of service. All data collection is conducted ethically and legally.
Service Delivery: Account management, competitive intelligence, platform features. Service Improvement: Analytics, feature development, security.
Limited Sharing: Only with essential service providers (hosting, payments, analytics). We never sell your data or share it for marketing purposes.
All service providers are bound by data processing agreements and are required to protect your data according to GDPR standards.
We may disclose personal data when required by law, court order, or government request, or to protect our rights, property, or safety.
Storage Periods: Account data for 2 years after cancellation. Usage analytics for 3 years. Competitive intelligence data deleted with your account.
Your data is stored securely in data centers located in the European Union. We employ:
Cross-Border Transfers: EU data may be processed in the US under Standard Contractual Clauses and adequacy decisions. UK transfers covered by adequacy decision.
While our primary data processing occurs in secure facilities within the EU and US, some data may be transferred internationally to our service providers. We ensure all transfers comply with GDPR requirements through:
Cookie Types: Essential (required), Analytics (usage insights), Preferences (your settings). You can control non-essential cookies in your browser.
You can control cookies through your browser settings. Disabling essential cookies may limit platform functionality. Analytics and preference cookies can be disabled without affecting core features.
Your Control: Access, correct, delete, or export your data anytime. Withdraw consent for marketing. Request processing restrictions.
Contact us through our contact form or use the data export/deletion tools in your account settings. We'll respond within 30 days (GDPR) or 45 days (CCPA). We may need to verify your identity before processing requests.
Age Restriction: Fragments is not intended for users under 16. We do not knowingly collect data from children.
Our Services are designed for business users and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
AI Usage: We use AI for competitor analysis, insights generation, and user-requested actions like updating content, creating charts, and modifying presentations. All AI actions require your explicit request.
We use AI systems to analyze competitive intelligence data and generate insights when you request them. These systems help identify patterns, trends, and competitive threats in the data you choose to track. AI can also perform specific actions when you ask, such as updating slides, adding charts, creating content, and making other changes to your competitive intelligence materials. All AI actions are initiated by your explicit requests - AI does not take autonomous actions. You maintain full control over when and how AI is used with your data and can review, modify, or reject any AI-generated content.
Security Incident Response: We'll notify you within 72 hours of discovering any data breach that affects your personal information.
In the unlikely event of a data breach affecting your personal information, we will:
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service features. We will notify you of material changes via email at least 30 days before they take effect and update the "Last Updated" date at the top of this page. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.
For privacy questions, data requests, or concerns, contact us:
If you're not satisfied with our response to privacy concerns, you have the right to lodge a complaint with your local data protection authority. For EU residents, find your supervisory authority at edpb.europa.eu.