Clear, straightforward terms for using Fragments competitive intelligence platform. Updated to reflect our commitment to transparency and user rights.
These terms govern your use of Fragments, our competitive intelligence platform. We collect publicly available competitor data for you, you own your research, we protect your privacy, and we give 30 days notice for any changes. Questions? Contact us at our legal team
The following terms and conditions govern all use of the Fragments website and competitive intelligence platform available at fragments.ai (the "Service"). By accessing or using any part of our Service, you agree to be bound by these terms.
Please read this Agreement carefully. If you do not agree to all terms and conditions, you may not access or use our Service. We may update these terms with 30 days advance notice via email.
Summary: You're responsible for account security. We use magic link authentication (no passwords). Use your work email. Tell us immediately about any security issues.
You are responsible for maintaining the security of your account and all activities under your account. We use magic link authentication - no passwords required. We send secure login tokens to your work email address, which is required for account creation to ensure business use and enhanced security. If you notice any unauthorized access or security breaches, notify us immediately. We will not be liable for losses resulting from unauthorized account use that you fail to report promptly.
What We Track: We collect information about companies you're researching from multiple sources including, but not limited to, public sources, licensed databases, and purchased data access from various providers.
Fragments collects and analyzes information about companies you choose to track from various sources. Examples of data sources include, but are not limited to:
All data collection is conducted legally and ethically. We only access information through proper channels - either publicly available sources or through licensed agreements with authorized data providers. We do not hack systems, access unauthorized data, or violate any terms of service.
Enterprise SLA: Custom uptime commitments and service credits available for Enterprise customers. Pro accounts receive best-effort service.
Service Level Agreements with specific uptime commitments and service credits are available only for Enterprise customers as part of their custom contracts. Pro accounts receive best-effort service availability. Planned maintenance will be announced at least 48 hours in advance via email. Enterprise customers receive dedicated status monitoring and priority support for service issues.
Payment Terms: Free trial, then $39/user/month (annual billing). 30 days notice for price changes. Cancel anytime with 30 days notice.
Fragments offers a 14-day free trial with full access to Pro features. After your trial, paid plans are billed annually at $39 per user per month ($468/user/year). We will provide 30 days written notice via email for any pricing changes. You may cancel your subscription at any time with 30 days written notice. Refunds are prorated based on unused service time. Enterprise customers receive custom billing terms.
Your Data: You own all competitor research and analysis you create. Export your data anytime. 60 days to download after cancellation.
You retain full ownership of all competitor research, analysis, notes, and content you create using Fragments. You can export your data at any time in standard formats (JSON, CSV, PDF). Upon account cancellation, you have 60 days to download your data before it's permanently deleted. We provide self-service export tools and will assist with large data exports upon request.
API Access: Available only for Enterprise customers with custom rate limits and documentation. Pro accounts use the web interface only.
API access is available exclusively for Enterprise customers as part of their custom contracts. Enterprise customers receive tailored rate limits, dedicated API documentation, and technical support for integration. Pro accounts access all features through our web interface only. API terms, authentication methods, and usage limits are defined in individual Enterprise agreements.
Privacy: We protect your data with enterprise-grade encryption, magic link authentication, and strict access controls. See our Privacy Policy for details.
Fragments respects your data privacy and ownership. We employ industry-standard security measures including encryption in transit and at rest, magic link authentication (no passwords to compromise), and role-based access controls. Account creation requires work email addresses for business verification and enhanced security. For complete privacy details, please review our Privacy Policy.
IP Rights: We own the platform and technology. You own your content and research. You grant us license to operate the service for you.
Fragments retains all rights to our platform, software, algorithms, and technology. You retain ownership of all content, research, and analysis you create. By using our Service, you grant us a non-exclusive license to process and display your content solely for providing the Service to you and your team. We will not use your competitive research for any other purpose or share it with third parties.
Fair Use: Use Fragments for legitimate business competitive intelligence. No illegal activities, system abuse, or attempts to access private data.
You may use Fragments only for legitimate business competitive intelligence purposes. Prohibited activities include:
Termination: Either party can terminate with 30 days notice. We may suspend accounts for policy violations after warning. 60 days to export data.
Either party may terminate this agreement with 30 days written notice. We may suspend or terminate accounts that violate these terms, typically after providing a warning and opportunity to cure. Upon termination, you have 60 days to export your data before permanent deletion. We will provide prorated refunds for prepaid unused service time.
To the maximum extent permitted by law, Fragments' total liability for any claims related to the Service is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, even if we have been advised of their possibility. Some jurisdictions do not allow these limitations, so they may not apply to you.
Fragments provides the Service on an "as is" and "as available" basis. While we strive for accuracy and reliability, we cannot guarantee that competitive intelligence data is always complete, current, or error-free. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. You use the Service at your own risk.
We may update these Terms of Service to reflect changes in our Service or legal requirements. We will provide 30 days advance notice of material changes via email and by posting on our website. Continued use of the Service after changes take effect constitutes acceptance of the updated terms. If you disagree with changes, you may terminate your account.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in Delaware, except that either party may seek injunctive relief in court. The arbitration will be conducted by a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association.
For questions about these Terms of Service, contact us at: